Refund & Cancellation Policy

1. Registration Fee

A one-time registration fee of ₹1,001 is applicable for housing societies registering with the Federation.

Applicants should review their registration details carefully before making payment.

2. General Refund Policy

Once a society's registration has been successfully confirmed following payment verification, the registration fee will generally be non-refundable.

However, refund requests may be considered under the exceptional circumstances described below.

3. Circumstances Where Refunds May Be Considered

A. Duplicate Payment

If an applicant is charged more than once for the same intended registration, the Federation will review the transaction records.

Verified duplicate payments may be refunded after appropriate verification.

B. Failed Payment

If an amount is debited but the payment is unsuccessful and registration is not confirmed, the transaction will be reviewed.

Applicable refunds or reversals will be handled according to payment gateway procedures and applicable law.

C. Registration Cancellation

A registered society may submit a written cancellation request.

Cancellation requests will be reviewed by the Federation.

Cancellation does not automatically qualify for a refund.

Any refund will depend on the circumstances, applicable conditions and the Federation's decision, subject to applicable law.

D. Other Exceptional Circumstances

The Federation may consider refund requests in exceptional circumstances where it determines that a refund is appropriate.

Refunds will also be provided wherever required under applicable law.

4. Cancellation Procedure

A society requesting cancellation should contact the Federation through its official email address.

The request should include:

• Name of the housing society
• Society registration number
• Federation registration reference number, if available
• Name of the authorised representative
• Registered contact details
• Reason for cancellation

The Federation may request additional information to verify the request.

5. Refund Verification and Processing

Refund requests will be reviewed using available registration and payment records.

Where a refund is approved or legally required, it will be processed through an appropriate payment channel.

Processing times may vary depending on the payment gateway, bank and transaction circumstances.

6. Incorrect Registration Information

Applicants are responsible for submitting accurate society and representative details.

If incorrect information is submitted, the applicant should contact the Federation to request a correction.

Incorrect information does not automatically entitle an applicant to a refund.

7. Changes to This Policy

The Federation may revise its cancellation and refund conditions when necessary, subject to applicable law.

Revised policies will be published on the official website.

Changes will not remove rights that applicants already have under applicable law.

8. Contact Information

For refund requests, cancellation enquiries or payment-related assistance, please contact the Federation.